Refund policy

RETURNS & REFUNDS

We want you to feel confident choosing your pieces from Zhiva Designs. If something isn't quite right, you may request a return within 7 days of delivery.

Return Eligibility

To be eligible for a return, your item must be unworn, unused, and in the same condition in which it was received, with any tags or seals still attached and intact. Items must also be returned in their original packaging.

To request a return, please contact us at zhivadesigns@gmail.com with your order number. Returns must be approved before they are sent back. Items returned without first requesting a return may not be accepted.

Return Shipping

For standard returns, return shipping costs are the responsibility of the customer. Original shipping charges, if applicable, are non-refundable.

Return shipping instructions and the return address will be provided once your return request has been approved.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged or defective, or if you receive an incorrect item. Include your order number and photos showing the issue so we can review it and help make things right.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, color, or size, you may return an eligible item according to the policy above and place a new order.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

Questions

For questions about a return, please contact us at zhivadesigns@gmail.com